Shipping & Returns

Paper Creator is a "virtual" craft store selling digital products, for download only.

INSTANT DELIVERY

Once your payment has been processed, you will be able to download your products, delivered as electronic files. NO physical products are shipped.

Usually you are returned back to the store by PayPal so that you can download your order instantly. Downloads can be found under the ‘Downloads’ section under ‘My Account’. Other methods, such as eCheques via PayPal have to be given time to clear before the system will automatically release the download links to you.

RETURNS - REFUNDS & DAMAGED FILES

Currently legislation in the UK does not protect consumers buying digital goods in the same way as it does for 'tangible' goods and as such, there is no legal obligation for retailers to provide refunds on downloaded products.

However, as a gesture of goodwill Paper Creator will offer refund or replacement of goods under the following circumstances:

In all instances, the first response to technical problems such as faulty, corrupt or incomplete downloads, will be to supply replacement file(s).

If the technical problem persists you will either receive store credit for Paper Creator equal to the value of the product(s) in question, or a refund issued at our discretion (unfortunately, I'm sure you will appreciate that refunds on digital goods are open to abuse and so each case will be considered on its own merit).

Refunds are issued on the understanding that you no longer have the right to use the products and promise to delete the files.

Mostly, technical problems are quickly and easily resolved with new files.

If you have any questions, or wish to report a problem, please contact me.